Effective Date: October 1, 2026

Last Updated: October 1, 2026

AXAYA AI LLC ("we," "our," or "us") operates the website www.axayaai.com and the AXAYA AI SaaS platform (app.axayaai.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, subscribe to our software services, or utilize our CRM and marketing automation tools.

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1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you:

- Account & Registration Data: Name, business name, email address, phone number, billing address, and account credentials.

- Payment Information: Billing details, credit card numbers, and transaction records handled securely via our third-party payment processor (Stripe). We do not store complete payment card credentials on our local servers.

- CRM and Service Data: Client contact records, appointment logs, automated workflows, messaging transcripts, and campaign data uploaded to or processed through your sub-accounts.

- Technical & Automated Data: IP addresses, browser types, device specifications, access logs, and operating system data collected during your session.

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2. How We Use Your Information

We use the information gathered to:

- Provision, operate, configure, and maintain your AXAYA AI software accounts.

- Process monthly/annual subscriptions, usage credits, and automated service rebilling.

- Facilitate client communications, including automated SMS, email delivery, voice calls, and conversational AI features.

- Provide direct customer support, troubleshooting, platform updates, and security notifications.

- Comply with applicable state, federal, and telecommunication guidelines (including 10DLC A2P carrier standards).

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3. SMS and Mobile Communication Compliance

- Opt-In Protection: Mobile phone numbers and text messaging opt-in consent will not be sold, shared, rented, or transferred to external third parties or marketing affiliates under any circumstances.

- Service Communications: SMS messaging initiated via the platform strictly adheres to consumer consent parameters, regulatory guidelines, and standard carrier policies.

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4. Disclosure of Information

We only share information with trusted third-party vendors and partners strictly necessary to operate our SaaS platform, including:

- Secure payment gateways (Stripe)

- Carrier network and email delivery infrastructure

- Cloud hosting, database, and infrastructure providers

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5. Data Security

We apply appropriate administrative, organizational, and technical safeguards to preserve the confidentiality and integrity of your corporate and customer data. While we adhere to commercial standards to prevent unauthorized access, no transmission over the internet can be guaranteed as entirely immune to risk.

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6. Your Data Rights

Subject to your jurisdiction, you have the right to access, inspect, rectify, or request the deletion of your personal records maintained in our systems. You can manage primary information via your dashboard settings or request assistance through our support channels.

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7. Contact Details

If you have questions, comments, or concerns regarding this Privacy Policy, please contact us:

- Entity Name: AXAYA AI LLC

- Mailing Address: 971 US Highway 202N STE N, Branchburg, NJ 08876, United States

- Support Email: info@axayaai.com

- Phone Number: +1 551-766-7664

- Official Website: https://www.axayaai.com